I called Mr Marks in a panic after getting myself in a terrible situation! One that could have landed me in a very bad out come. Not knowing how to proceed, Mr. Marks called me back within minutes of my email to him (during late evening hours). He didn't just tell me what I wanted to hear, he was very upfront with me about the possible outcome. Then he proceeded to explain how the process would go, (very slowly) and he was correct...